MeritKing Privacy Policy — Your Data, Handled Responsibly

1. Introduction

MeritKing takes your privacy seriously. When you register an account, make a deposit in PKR, place a bet on cricket or PSL, or simply browse the platform, you share information with us. This Privacy Policy explains what information we collect, the reasons we collect it, how long we keep it, and who — if anyone — we share it with.

This policy applies to all MeritKing services: the website at meritking.vin, the dedicated mobile app for Android and iOS, and any communications we send to registered players. By creating a MeritKing account and using the platform, you acknowledge that you have read and understood how we handle your personal data as described here.

If you disagree with any part of this policy, you should not create an account or should contact support to arrange account closure and data deletion. Questions about this policy can be directed to the MeritKing support team through the contact details in the footer of this page.

2. Data We Collect

MeritKing collects different types of information depending on how you interact with the platform. The main categories are:

Data Type	Examples	When Collected
Account Information	Full name, date of birth, username, email address, contact number	At registration
Identity Documents	CNIC copy, passport scan, proof of address	During KYC verification
Payment Information	JazzCash number, Easypaisa account, bank account details, transaction history	During deposit or withdrawal
Device & Technical Data	IP address, device type, browser, operating system, session timestamps	Automatically during platform use
Gaming Activity	Games played, bets placed, wagering history, bonus claims, win/loss records	Continuously during account activity
Communications	Support chat transcripts, emails sent to and from MeritKing	When you contact support

We only collect information that is necessary for the purposes described in this policy. We do not collect data speculatively or build profiles beyond what is needed to operate the platform, verify your identity and process your payments.

3. How We Use Your Data

The data we collect is used for the following purposes:

• Account management: Creating and maintaining your MeritKing account, enabling login, and processing changes to your account details.
• Payment processing: Completing PKR deposits via JazzCash, Easypaisa, Raast or bank transfer, and processing withdrawal requests back to your registered payment method.
• Identity verification: Confirming that you meet the minimum age requirement of 18 years and that the account is registered in your real name. This is a standard requirement on online gaming platforms.
• Fraud prevention and security: Identifying unusual account activity, detecting duplicate accounts, and preventing misuse of bonuses or payment systems.
• Platform improvement: Understanding how players use MeritKing — which games are popular, where technical issues arise , which payment methods are preferred — so we can make the platform better for Pakistani players.
• Customer support: Resolving queries, processing complaints and providing assistance related to your account, deposits, withdrawals or games.
• Responsible gaming: Monitoring for patterns that may indicate problem gaming behaviour and making responsible gaming tools available to players who need them.
• Marketing communications: Sending you information about bonuses, promotions, new games and sports betting offers — only if you have opted in or have not opted out of receiving these messages.

4. Payment Data

When you make a deposit or request a withdrawal, MeritKing works with trusted payment processors to complete the transaction. All deposits and withdrawals on MeritKing are processed in PKR. The payment methods currently supported include JazzCash, Easypaisa, Raast, direct bank transfer, debit and credit cards, and other mobile wallets as listed on the deposit screen.

MeritKing does not store complete payment credentials on its own servers. Sensitive payment details — such as full bank account numbers or card numbers — are handled directly by the payment processor using their own secure systems. MeritKing retains only the reference information needed to match a transaction to your account and to process refunds or withdrawals back to the same method.

Transaction records — including the amount, method, date and outcome — are stored as part of your account history. This information is used to verify deposits and withdrawals, resolve disputes and comply with standard financial record-keeping obligations.

5. Third-Party Sharing

MeritKing does not sell your personal data to third parties. We share data only with the following categories of service providers, and only to the extent necessary to deliver the platform's services:

• Payment processors: JazzCash, Easypaisa, Raast and bank partners receive the transaction details necessary to complete deposits and withdrawals in PKR.
• Identity verification providers: Third-party KYC services that verify your name, age and identity documents as part of the account verification process.
• Fraud detection and security services: Specialist providers that help identify suspicious account activity, duplicate registrations and payment fraud.
• Platform infrastructure and hosting: Cloud and hosting providers that store and process platform data on secure, access-controlled infrastructure.
• Customer support tools: Live chat and ticketing platforms used to manage support queries from players.

All third-party service providers that handle personal data on MeritKing's behalf are required to maintain appropriate data protection standards and are prohibited from using your data for any purpose other than delivering the specific service they provide to MeritKing.

In exceptional circumstances, MeritKing may be required to disclose data to law enforcement or other authorities in response to a lawful request. In such cases, we will disclose only what is legally required and no more.

6. Cookies & Tracking

MeritKing uses cookies and similar technologies on its website and app to enable core functionality, improve your experience and understand how the platform is being used. The types of cookies used include:

• Essential cookies: Required for the platform to function. These enable login sessions, remember your preferences and keep your account secure. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: Help us understand how players navigate the site — which pages are visited, how long sessions last, and where players encounter difficulties. This data is aggregated and does not identify you personally.
• Preference cookies: Remember settings like language preference, display options and game filters so you do not have to reset them every session.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using MeritKing, but it may affect certain personalisation features. Note that essential cookies cannot be disabled through browser settings while the platform is in use.

7. Data Security

MeritKing applies industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration or loss. These include:

• SSL/TLS encryption for all data transmitted between your device and MeritKing's servers.
• Access controls ensuring that only authorised personnel can access player account data, with access limited strictly to what is needed for their role.
• Secure, access-controlled server infrastructure with monitoring for unusual activity.
• Regular security assessments to identify and address potential vulnerabilities.

While MeritKing takes all reasonable steps to protect your data, no online system is completely immune to risk. Players also have a responsibility to keep their account credentials secure. Do not share your MeritKing password with anyone, use a strong and unique password, and contact support immediately if you suspect your account has been accessed without your permission.

8. Retention & Deletion

We retain your personal data for as long as your MeritKing account is active. After your account is closed — whether by your request or due to a breach of our Terms and Conditions — we retain certain data for a defined period. This is necessary to:

• Process any pending withdrawals or resolve outstanding disputes.
• Maintain financial records for standard accounting and transaction audit purposes.
• Prevent fraudulent re-registration where an account has been closed for misconduct.
• Respond to legal requests or investigations that may arise after account closure.

Once the retention period has passed and there is no outstanding reason to retain your data, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. If you want to know the specific retention period applicable to your account data, contact the support team.

9. Your Rights

As a MeritKing player, you have the following rights over your personal data:

• Right to access: You can request a copy of the personal data we hold about you. We will provide this in a clear, readable format.
• Right to correction: If any of the personal data we hold is inaccurate or out of date, you have the right to ask us to correct it.
• Right to deletion: You can request that your account and associated personal data be deleted. This is subject to our retention obligations — we may need to retain certain records for the period described in Section 8 before deletion is complete.
• Right to withdraw consent: Where we process your data based on your consent — such as for marketing communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to restrict processing: In certain circumstances you can ask us to limit how we use your data while a dispute or review is ongoing.

To exercise any of these rights, contact MeritKing support. We will respond to data rights requests within a reasonable timeframe. Identity verification may be required before we can fulfil a data access or deletion request, to ensure we are not disclosing or deleting another person's information.

10. Minors & Age Policy

MeritKing is strictly an adult platform. We do not knowingly collect or process personal data from anyone under the age of 18. Age verification is a required step during the account registration and KYC process. If we discover that an account has been registered by or on behalf of a minor, the account will be immediately closed, all associated balances will be forfeited, and any deposited funds will be returned to the original payment method after verification.

If you believe a minor has registered a MeritKing account, please contact our support team immediately with the relevant details so the account can be reviewed and closed promptly.

11. Marketing Communications

MeritKing may send you information about bonuses, new games, sports betting promotions — including PSL and T20 cricket markets — and other platform updates. These communications may be sent by email, SMS or push notification through the MeritKing app.

You can opt out of marketing communications at any time. Every marketing message we send includes a clear unsubscribe option. You can also update your communication preferences through your account settings or by contacting the support team. Opting out of marketing will not affect transactional messages about your account, deposits, withdrawals or security alerts — these will continue to be sent as they are necessary for account operation.

12. Changes to This Policy

MeritKing may update this Privacy Policy from time to time. When we make material changes, a notice will be displayed on the platform and the "Last Updated" date at the top of this page will be revised. We encourage you to review this page periodically to stay informed about how we are protecting your data.

Continued use of MeritKing after changes to this policy are posted constitutes your acceptance of the updated terms. If you do not agree with a change, you should stop using the platform and contact support to arrange account closure and data deletion.

13. Contact & Support

If you have questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the MeritKing support team. Support is available around the clock through the live chat function on the platform. You can also reach us at the email address shown in the footer of this page.

When submitting a data rights request, please include your registered account username and a brief description of your request so the team can handle it efficiently. Identity verification will be required for requests involving access to or deletion of personal data.